Exam Number/Code: HP2-E24

Exam Name: HP Service Sales Professional

Updated:3/16/2010

Questons and Answers : 77 questions

For candidates making preparation for the HP HP2-E24 exam, what they most desire is to easily pass the HP2-E24 (HP Service Sales Professional) exam. PassGuide HP2-E24 includes 79 questions and answers, which are collected and collated by experts of HP. With our HP2-E24 study materials, you can successfully take HP certification of HP2-E24 exam and go further on HP career path

Question:1
Which customer IT requirements are primarily agility related?(Select two)
A. reduction of operational coest
B. adaption to rapid business changes
C. minimization of business impacts caused by downtime
D. reduction of planned downtime
E. innovation
Answer: B,E
Question:2
A customer who owns hundreds of servers is interested in building an end-to end solution that enables HP to monitor this equipment remotely. Which HP Care Pack Services tool should you recommend for this customer?
A. HP Insight Remote Support Standard
B. HP Insight Remote Support Advanced
C. HP Insight Support Commercial Edition
D. HP Insight Support Enterprise Edition
Answer: B
Question:3
Which service levels of the HP support portfolio are classified as reactive services? (Select two.)
A. Support Plus 24 services
B. Proactive 24 services
C. Critical services
D. Education services
E. Software support
Answer: A,E
Question:4
Which HP service do you advise for critical business needs if your customer uses low-end Laserjets?
A. Next Day Onsite
B. Next Day Exchange
C. 4-hour Onsite Response, 9×5
D. 4-hour Onsite Response, 24×7
HP2-E24
Answer: A
Question:5
While discussing the subject of Education Services, a customer explains that his organization already has a training plan in place. How should you respond?
A. Do not waste any more time because this is not a target customer
B. Research the external training vendor the customer is using, if any, to keep track of the competition.
C. Present the HP offerings and explain how the customer could switch to a more established solution.
D. Ask the customer for a copy of the plan. This will allow you to propose a way to gain maximum effectiveness.
Answer: D
Question:6
Which benefits do HP Care Pack Services for Desktops and Notebooks provide?
A. on-site service only
B. exchange services only
C. off-site and on-site services
D. off-site and exchange services
Answer: A
Question:7
Which BladeSystem components and options are covered by the HP Care Pack services for c7000 enclosure? (Select two.）
A. HP Virtual Connect 8Gb 24-Port Fibre Channel Module for c-Class BladeSystem
B. HP StorageWorks 3GB SAS BL Switch
C. c- Class enclosure devices including pass thru, Ethernet interconnect, and virtual connect modules
D. HP BLc 4X QDR IB Switch for HP BladeSystem c-Class
E. SAN Switches for HP BladeSystem c-Class
Answer: A,C
Question:8
Which category of Procurve service portfolio is available only for HP direct sales?
A. Care Pack services
B. Project-based services PassGuide.com - Make You Succeed To Pass IT Exams
C. tailored services
D. managed services
Answer: B
Question:9
Which service is the best fit for an SMB customer who wants to purchase an HP LTO-3 tape drive?
A. standard warranty
B. HP Critical Service
C. 13×5, 4-hour On-site
D. HP Proactive 24 Service
Answer: A
Question:10
Which HP service is classified as reactive?
A. Critical Service
B. Support Plus 24
C. Education Service
D. Data Center Service
Answer: B
Question:11
You offer either basic Installation or Installation & Start-up Care Pack services to your customers. Which operations constitute the distinction between the two offerings? (Select two.)
A. confirmation of software revisions and device cabling
B. building the configuration file
C. coordination of network installation and start-up activities
D. configuration download
E. operation and 9×5 software support verification
Answer: B,D
Question:12
Which HP Care Pack do you advise for HP Scanjets if your customer has critical business needs?
A. Next Day Onsite
B. Next Day Exchange
C. 4-hour Onsite Response, 9×5
D. 4-hour Onsite Response, 24×7
Answer: C
Question:13
You are selling a new server and storage infrastructure to a customer. When do you raise
HP Care Pack Services in the sales cycle?
A. Position services after the selling the hardware.
B. Introduce services at an early stage of the sales cycle.
C. Explain services after the initial sale as an attach option.
D. Offer services after the customer has gained experience with the cost of downtime.
Answer: B
Question:14
Which area is covered if we sell HP remote diagnostic tools to offer faster problem resolution as a customer benefit?
A. manage costs
B. increase IT quality
C. mitigate risk
D. improve agility
Answer: C
Question:15
Does HP offer installation services?
A. no, only factory express
B. no, only install and startup
C. yes, only to new customers
D. yes, on-site and at the factory using factory express
Answer: D

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